SMEET is a Customer-Focused Organization
We as an organization support the intention to have defined and structured system for
- Understanding Customer requirements,
- Capturing Voice of Customer (VOC), and
- Addressing and resolving any customer complaints/improvement feedbacks.
We at SMEET consider both Internal and External Customers. We give much value and importance on the impact when we develop methods for energizing our internal workforce to improve products, processes and services to our external customers.
The best way forward SMEET does is it involves its employees in designing and implementing strategies, procedures, and tools that will facilitate customer satisfaction. SMEET reinforces its people being recognized as the key asset through training and competency building.
